Receptionist - Stellenbosch

Well known Guest Estate is looking for an experienced Receptionist to join their team

•Answer Telephone;
•Respond to emails, Do bookings on Booking system;
•Managing and Assist with Guest e-mails and daily operations regarding front of
house;
•Meets and greet all guests upon arrival and departure;
•Escort guests to their allocated room and explain the facilities and room features;
•Maintain regular contacts with the guests;
•Obtain guest feedback on their stay. If complaints, takes immediate actions to
remedy solutions;
•Be thoroughly familiar with the Estates procedures and policy concerning reservations, room’s assignments, room charges and credit facilities;
•Ensure that, whenever possible, guests receive personal recognition;
•Assist and coordinates with Front Office Reception to ensure consistent service;
•Handles guest complaints immediately and follows up thoroughly;
•Prepare and coordinates the distribution of guest amenities, welcome letters;
•Ensuring clear communication between all departments on the Estate;
•Ensure accurate posting of charges to individuals and groups;
•Ensure guests knows about no cash policy;
•On check-out ensure all extras and breakages are invoiced, and accounts is settled;
•Good knowledge of the Hospitality Industry;
•Own reliable transport;
•Must be able to work shifts;

Please forward a copy of your CV to anneline@molenvliet.co.za

Applicants from Stellenbosch and surrounding areas will be considered.